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Shipping Rates

 Weight and package size can vary depending on your order. All shipping rates are determined by either the United Parcel Service shipping gateway, a per piece calculation, or occasionally we will pay or discount shipping costs based on a promotion. Once you begin the check out process your shipping cost will be calculated. 

 The shipping price for each individual item is usually more than the total cost of a shipment. Add all the items to your cart before checking the final shipping price.

• Find the product you are interested in on our website.
• Add it to your shopping cart.
• Enter the ship-to zip code.
• Choose your shipping method.
• **Orders containing items that must ship via LTL freight that are over $1500 qualify for free shipping (lower 48 states only).**

If your order is going to be shipped based on weight, you must input your zip code before you check out.

Based on the weight of your order and the location it is being shipped to, you will have the option to choose from several different shipping rates.

 If you believe the rate is incorrect, or are unable to complete your checkout process, please contact customer service for assistance.

Shipping Methods

We’re pleased to offer three levels of service:

1.)    Small Pack Delivery: Smaller to midsize items will be shipped using our UPS small pack service. Options for this service include: Super Saver, Standard Ground, 2^nd Day Air, or Next Day Air. If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipments.

2.)    Standard Freight Delivery: Larger, heavier items, items of a fragile nature, or items containing regulated materials, will be delivered by a freight carrier. Standard freight service includes delivery of your order curbside only. Delivery of your merchandise inside your home is available using our White Glove Delivery Service. Standard freight delivery typically spans 5-7 business days.

3.)    White Glove Delivery: This service includes delivery of the items inside your home, into  the room of your choice.* As part of this service, the carton and packing materials are removed and disposed of. We highly recommend this option for larger, heavier appliances.

White Glove Delivery is a premium service, and is available for an additional charge. Because of the care of handling in transit, white glove delivery usually spans 10-14 days.

**Please contact customer service for details!**

*Note! White Glove Delivery Services apply to single storey deliveries only. Deliveries involving more than 5 stairs will be subject to additional charges. Please contact customer service for more details.

 

IMPORTANT NOTES ABOUT FREIGHT DELIVERY!

Carriers prefer to make the delivery with the person who originally placed the order.  In the event that you would like some else to receive the delivery on your behalf, please contact our customer service, and we'll be glad to make that change for you.

During the delivery process the carrier will require the merchandise to be signed for, and it is very important to inspect the delivery carton for any creases, tears, dents, or holes.-Should any of these damages exist, please write that information on the face of the delivery receipt.

Failure to properly notate damages or shortages will waive our right to file a claim against the carrier on your behalf.

Adding additional items to this method does not usually increase the cost by a great amount.  **Orders containing items that must ship via LTL freight that are over $1500 qualify for free shipping (lower 48 states only).**

Canadian Shipments

All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times.

• Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
• We are currently only offering standard ground and LTL service to Canada
• If you wish to cancel any shipment, you can do so up until the time it’s left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return and restocking fees may apply

Please contact our customer and product specialists if you have any questions about our shipping rates or methods.